This Refund & Return Policy applies to all purchases made through jollienu.com, operated by JOLLIE, a brand owned and operated by WITIWITI LLC, a Florida limited liability company ("JOLLIE," "we," "us," or "our").

1. Overview

We strive to ensure that you are fully satisfied with your purchase. If you are not satisfied, this Policy explains your options regarding returns and refunds.

Quick Summary
Return Period: 365 days from date of delivery
Return Eligibility: Dissatisfaction with the product
Return Shipping: Customer responsibility unless due to Company error
Refund Processing: Within 14 days after inspection of returned item
Restocking Fee: No restocking fee

2. Eligibility for Returns

To qualify for a return:
The request must be made within 365 days of delivery.
The item must be returned in its original packaging.
The item must not be damaged due to misuse, neglect, or improper handling.

Non-Returnable Items
We reserve the right to refuse returns for:
Products that show signs of misuse
Products intentionally damaged
Unauthorized returns sent without prior approval
Opened consumable products may be subject to review before approval.
Unauthorized returns will not be accepted or refunded.

3. How to Initiate a Return

Step 1 – Contact Us
Email us at: 💌 info@jollienu.com
Include:
Your order number
Description of the issue
Photos (if applicable)

Step 2 – Approval & Instructions
If your return is approved, we will provide:
Return instructions
Return address
Shipping label (if applicable)

Step 3 – Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
Damaged product
Incorrect item sent
Verified store error
We are not responsible for lost or delayed returns that are shipped without tracking.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 60 days of delivery.
Upon verification, we may offer:
Replacement
Refund
Store credit
At our sole discretion.
Failure to notify us within 60 days may result in denial of replacement or refund.

5. Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet shipped.
Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

6. Refund Processing

Once we receive and inspect the returned item:
Refunds will be processed within 14 business days.
Refunds will be issued to the original payment method.
Financial institutions may take up to 10 additional business days to post the refund.
We reserve the right to withhold refunds until returned items are received and inspected.

7. Undeliverable Packages

If a package is returned due to:
Incorrect or incomplete shipping address
Failure to claim delivery
Refusal of delivery
The customer will be responsible for any additional shipping costs required to resend the order.
If the customer declines reshipment, a refund may be issued less original shipping costs and any return fees incurred.

8. No Restocking Fees

JOLLIE does not charge restocking fees on approved returns.

9. Limitation

We reserve the right to:
Limit excessive or abusive returns
Refuse returns that violate this Policy
Modify this Policy at any time